Privacy Policy

Cardinal Transport LLC

Cardinal Transport LLC is committed to protecting the privacy and security of our clients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following types of information to provide our transportation services:

• Personal Identifiable Information (PII): Name, address, phone number, date of birth, and emergency contact details.

• Protected Health Information (PHI): Medical information related to transportation needs, such as mobility status, appointment types, and diagnosis codes.

• Insurance Information: Policy numbers, coverage details, and billing information.

2. How We Use Your Information

We use your information solely for purposes necessary to provide NEMT services, including:

• Scheduling and coordinating transportation to medical appointments

• Communicating with healthcare providers or caregivers

• Verifying eligibility and processing billing/insurance claims

• Ensuring rider safety and proper vehicle accommodations

3. HIPAA Compliance

As a healthcare-related service provider, Cardinal Transport complies with HIPAA regulations. We implement administrative, physical, and technical safeguards to protect your Protected Health Information (PHI). This includes:

• Limiting access to PHI to authorized personnel only

• Securing all digital records through encryption and password protection

• Ensuring all staff receive HIPAA training

• Entering into Business Associate Agreements (BAAs) with vendors or partners who may have access to PHI

4. Information Sharing and Disclosure

We do not sell or rent your personal or health information. We may disclose information only in the following cases:

• To healthcare providers or facilities as necessary for your care

• To insurance companies for billing and claims processing

• To regulatory authorities if required by law

• With your written authorization for any other disclosures

5. Your Rights

Under HIPAA, you have the right to:

• Access and request copies of your PHI

• Request corrections to your records

• Limit or restrict certain uses or disclosures

• Revoke any authorization you previously provided

• File a complaint if you believe your privacy rights have been violated

Requests can be submitted in writing to the contact provided below.

6. Data Retention and Security

We retain records in compliance with federal and state laws. Your information is stored securely, and access is limited to authorized personnel. Any data breaches will be reported promptly, as required by HIPAA.

7. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on our website and will include a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Cardinal Transport

📍 1780 Pierre Place, Apex, NC 27502
📧 info@cardinalnemt.com